Frequently asked questions
How does Starly work?
Pick a task in the app, follow the steps and upload screenshots showing the task is done. Our team reviews your proof; once approved, the task's stars are added to your balance.
When will my proof be reviewed?
Every submission is reviewed by hand by our team. You can follow its status in the "My proofs" tab.
Why was my proof rejected?
The reason is shown under your submission in the app. Common reasons: the screenshot doesn't show the task was completed, the image is unreadable, or steps were skipped. If the task is still open, you can fix the issue and send a new proof.
How do I get paid?
Every 2000 stars = 100 TL. When your balance is high enough, open the "Wallet" tab, enter your full name and Turkish IBAN and request a payout. The stars are held while the request is processed and the money is sent by bank transfer. If a request is rejected, the stars are returned to your balance.
Can the IBAN belong to someone else?
No. The account holder's name must match the name in your Starly account. Requests that don't match are rejected and the stars are refunded.
Can I have more than one account?
No. One account per person. Multiple accounts opened from the same device may be suspended.
I forgot my password.
Fill in the form below using the email address you registered with and choose "My account" as the topic. We'll help you reset it.
How do I delete my account?
In the app, go to Profile → Delete account and confirm with your password. Your account, the proof images you uploaded and your star balance are permanently deleted. If you can't access the app, fill in the form below from your registered email address and choose "Delete account" as the topic; we'll process your request.